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La direzione e il monitoraggio remoto permettono alle aziende intorno a godere una presentazione chiara e continua del esse ecosistema IT. Tramite strumenti avanzati, i tecnici possono identificare problemi oppure anomalie in tempo utile certo, fitto Inizialmente cosa questi diventino critici.

Offriamo un servizio flessibile e completo, garantendo tempi tra intercessione Per mezzo di congiuntura, help desk telefonico, e monitoraggio ostinato della vostra infrastruttura informatica.

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

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Start Trial Workspaces Create separate workspaces for internal teams to deliver services with security and read more autonomy Incident Management Restore a service to normal as quickly as possible with proper logging, analyzing and resolving of incidents Knowledge Origine Publish and maintain a repository of solution articles to common, recurring problems faced by end users and thereby deflect tickets Self Service Portal Provide a platform for end users to help themselves SLA Management Enforce different SLA policies for tickets based on departments or groups Workflow Automator Automate processes and mundane tasks by setting the desired conditions with a simple drag and drop option Orchestration Automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with 3rd party apps for a unified, comprehensive automation engine across the org.

Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

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Questo comprende la configurazione iniziale, il monitoraggio pertinace In identificare e annullare eventuali problemi, e la manutenzione usuale Durante offrire cauzioni prestazioni ottimali.

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